Cookie Policy
Last updated: 1 August 2026. Supersedes the version last updated 15 December 2025. The plain language version lives on How we protect your practice.
This Cookie Policy explains how Coach Nova Limited (“CoachNova”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website at coachnova.ai and our platform (collectively, the “Services”).
Coach Nova Limited is a company incorporated in the Republic of Ireland (Company No. 802869) with its registered address at 71 Lower Baggot Street, Dublin 2, D02P593, Republic of Ireland.
This policy should be read alongside our Privacy Policy, which explains how we process personal data.
1. Introduction
This Cookie Policy explains how Coach Nova Limited uses cookies and similar tracking technologies on our website and platform.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.
Cookies may be first-party cookies (set by us) or third-party cookies (set by other companies whose services we use). They may be session cookies (deleted when you close your browser) or persistent cookies (remain until they expire or you delete them).
3. Our Approach to Cookies
We take a privacy-first approach. We use only cookies that are necessary for our Services to function or that you have explicitly consented to. We do not use advertising cookies or sell data to third parties.
We do not:
- Use cookies for behavioural advertising
- Sell cookie data to third parties
- Track you across other websites
- Use social media tracking pixels
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the Services to function. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies as the Services would not work without them.
Legal basis: Legitimate interest (Article 6(1)(f) GDPR) and exemption under Article 5(3) of the ePrivacy Directive as transposed into Irish law by S.I. No. 336/2011.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| __session | User authentication and session management | Session | CoachNova (First-party) |
| __csrf | Cross-site request forgery protection | Session | CoachNova (First-party) |
| cookie_consent | Stores your cookie preferences | 1 year | CoachNova (First-party) |
4.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. If you do not allow these cookies, some features may not function properly.
Legal basis: Consent (Article 6(1)(a) GDPR).
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| user_preferences | Remembers UI preferences (theme, language) | 1 year | CoachNova (First-party) |
4.3 Analytics
We use Plausible Analytics to understand how visitors interact with our website. Plausible is a privacy-focused analytics service that does not use cookies and does not collect any personal data.
Key privacy features of Plausible:
- No cookies are set
- No personal data is collected or stored
- All data is processed and hosted in the European Union (Germany)
- No cross-site or cross-device tracking
- Fully compliant with GDPR, ePrivacy, and PECR without requiring consent
Because Plausible does not use cookies or collect personal data, no consent is required under Article 5(3) of the ePrivacy Directive. For more information, visit plausible.io/privacy.
4.4 Payment Processing Cookies
We use Stripe for payment processing. Stripe sets cookies that are essential for secure payment transactions. These cookies are set only when you initiate a payment.
Legal basis: Contractual necessity (Article 6(1)(b) GDPR) for processing payments you have requested.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| __stripe_mid | Fraud prevention and detection | 1 year | Stripe (Ireland) |
| __stripe_sid | Payment session management | 30 minutes | Stripe (Ireland) |
5. Your Choices and Rights
5.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in our website footer.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu of your browser. Please note that blocking all cookies may impact your experience on our website.
5.3 Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting. We respect DNT signals and will not set non-essential cookies if your browser sends a DNT signal.
6. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties listed in Section 4 have their own privacy policies governing how they use cookie data:
- Stripe: stripe.com/privacy
- Plausible Analytics: plausible.io/privacy
7. Data Location
We have chosen service providers that process data within the European Union:
- Plausible Analytics: All data is processed and stored in Germany (EU).
- Stripe: Payments are processed through Stripe Payments Europe Limited (Ireland), keeping payment data within the EEA.
No cookie data is transferred outside the European Economic Area.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this policy indicates when it was last revised.
If we make material changes, we will notify you by updating the date and, where appropriate, by displaying a notice on our website or by other means consistent with applicable law.
9. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Coach Nova Limited
71 Lower Baggot Street, Dublin 2, D02P593, Republic of Ireland
Email: privacy@coachnova.ai
Website: coachnova.ai
10. Legal Framework
This Cookie Policy is designed to comply with:
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
- The ePrivacy Directive 2002/58/EC as amended by Directive 2009/136/EC
- S.I. No. 336/2011 European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (Ireland)
- Data Protection Act 2018 (Ireland)