Frequently Asked Questions.

Zoom, Microsoft Teams, and Google Meet. Connect during setup. CoachNova joins your sessions automatically. Nothing to install on your client's side.

30 minutes from sign-up to your first insights. Connect your video platform. Invite a client. Record a session. CoachNova does the rest. Most coaches are fully running within a week.

Yes. Your 3 free sessions can be used however you like. Many coaches start with a practice session with a colleague or peer to see the insights, test the between-session support, and get comfortable before introducing it to clients. No pressure to go live until you're ready.

Right now, CoachNova works best in English. We're actively working on multilingual support and it's on our near-term roadmap. If you coach in another language, get in touch. We'd love to hear which languages matter most to you.

No. A notebook doesn't make a coach less of a coach. Neither does a psychometric tool or a well-timed framework. AI is a tool. You're still the coach. CoachNova captures your methodology and applies it between sessions. Your voice. Your frameworks. Your perspective. The AI supports continuity between sessions. You remain the coach.

No. CoachNova is not an AI coach. Everything the AI generates is a suggestion to you. You review, edit, approve. Nothing reaches your client without your action. Your clients experience your coaching, extended between sessions. The AI stays in the background.

That's the goal. CoachNova learns from your sessions. Your language. Your frameworks. Your approach. You can also answer nine coaching style questions in the Nova AI tab and upload your own materials to shape your coaching twin even further. Over time, between-session support feels consistent with your coaching. Your clients know AI is part of the process, but what they experience is your voice, your approach, your methodology.

Yes. Transparency is non-negotiable. Your client consents before any session is recorded. They know CoachNova is part of the process. What they experience feels like your coaching, extended between sessions. The AI is transparent in how you introduce it. What your clients experience is continuity grounded in your coaching.

That's their right, and it's worth a conversation. Often, hesitation comes from not knowing what happens with the recording. When you explain that sessions are encrypted, stored in the EU, never shared, and used only to support their coaching, most clients feel comfortable. We can help you navigate that conversation. If they still prefer not to record, you can use CoachNova manually: upload your own notes, create content yourself, and use your coaching twin. Session notes and prep briefs will be less detailed without a recording, but the between-session support still works.

Minutes after your session ends, you get a coaching brief: key themes, commitments, observations, and reflection prompts. Not a transcript. A tool to keep you and your client aligned. You review everything before anything is shared.

Before each session, CoachNova sends you a prep brief: a short summary of where your client is, what they committed to last time, what themes are emerging across sessions, and suggested areas to explore. It takes two minutes to read and means you walk into every session with full context, even if weeks have passed since the last one.

Your coaching twin delivers reflection prompts, smart nudges, and resources to your client between sessions, grounded in what happened in the actual session. You review, edit, and approve everything before it reaches your client. You can create your own content too. The twin learns from every decision you make: what you approve, what you edit, what you skip. Over time, its suggestions get closer to what you would say yourself.

Yes. Your coaching twin is available to your clients between sessions, whenever they need it. They can reflect on session themes, revisit commitments, and access ongoing support grounded in your methodology. This isn't coaching. It's structured continuity. You stay in control, and you can review all conversations at any time.

Reflection prompts, smart nudges, and resources that feel like they come from you. Connected to their actual sessions. Everything reviewed and approved by you first. See it from their side: What your clients experience.

Completely. Every AI output is a suggestion to you, not a message to your client. Approve, edit, or skip. Set preferences for tone, frequency, and support types. The AI learns from your decisions and improves over time.

It will, sometimes. That's why nothing reaches your client without your review. Every suggestion the AI makes goes through you first. You catch what doesn't fit, edit what's close, and skip what's off. The AI learns from those decisions. Over time it gets better, but you're always the final filter.

Yes. Unlimited uploads are included in every seat. If you've already had sessions with a client using another tool, upload those transcripts and CoachNova builds the full picture instantly. It picks up where you left off.

Yes. Record in-person sessions on your phone or laptop, then upload the audio. CoachNova processes it the same way: session notes, coaching insights, and between-session support. You can also upload transcripts from any recording tool you already use.

You do. Full ownership. Export or delete anytime. When you leave, your data leaves with you. Your data stays private to your practice.

Yes. From day one. Registered in Ireland. GDPR by design, not afterthought. We provide Data Processing Agreements, client consent templates, and corporate procurement documentation. Session data stored in the EU. Where processing involves non-EU partners, we use GDPR-approved transfer safeguards.

No. CoachNova staff do not have access to your recordings, transcripts, or client data. Encrypted at rest and in transit. Access is limited to you and the clients you authorise. Strict access controls and audit logs are in place.

Your data stays exportable for 90 days after you stop. Download everything: session notes, coaching briefs, client records. After 90 days, we delete it permanently. No lock-in. No hostage data. You built it, you keep it.

Yes. If your clients come through corporate engagements, we provide everything their procurement or compliance team typically asks for: Data Processing Agreements, client consent templates, security documentation, and GDPR compliance details. Session data stored in the EU, registered in Ireland. Where processing involves non-EU partners, we use GDPR-approved transfer safeguards. If your corporate client has specific requirements, get in touch and we'll help you navigate them.

Yes. We launched in April 2026, and to welcome our first coaches we're offering an early adopter rate of €14 per client per month instead of the regular €19. This applies to the first 500 client seats across the platform. If you have 10 active clients, that's 10 seats at €14 each. Once 500 seats are claimed, the standard €19 rate applies to new clients. Early adopter pricing stays locked in for as long as those clients remain active.

Yes. €14 per client per month,* everything included. No tiers, no hidden features, no add-ons. Every client gets the same full experience.
*Early adopter price for the first 500 seats. Regular price €19/client/month.

Any client you haven't archived. You can archive clients between engagements and reactivate them when they return. You only pay for active clients.

When a coaching engagement ends, your client can keep access to your coaching twin, built on your sessions together and your methodology. You set the price and stay in the background as the human behind it. It's a way to offer ongoing value without adding hours to your week.

Coaching Space Access: Your client gets direct access to your coaching twin for reflection and support. They drive the interaction. We recommend reviewing your coaching twin's conversations regularly to ensure quality. You set the price.

Guided Extension: Everything in Coaching Space Access, plus you review conversations monthly, send personal messages when you spot something, and actively refine your coaching twin. Your clients know their coach is still in the loop. You choose which level to offer each client. You set the price.

Yes. Join waitlist. Full access to everything: live notetaker, session notes, smart nudges, prep briefs, and your coaching twin. No credit card required. The trial is usage-based, not time-based, so there's no countdown. Use it at your own pace. If it works for your practice, it's €14/client/month from there.*
*Early adopter price for the first 500 seats. Regular price €19/client/month.

Yes. Monthly billing, no lock-in, no cancellation fees. Archive or remove clients whenever you need to. Your data stays exportable for 90 days after you stop.

“I use a tool called CoachNova to support you between our sessions. It helps me send you reflection prompts and resources connected to what we discuss. I review everything before it reaches you. Your sessions are recorded with your consent, stored securely in the EU, and never shared with anyone else.” We also provide a client introduction template you can personalise. Share the client experience page so they can see it for themselves.

That's completely fine. Participation is always optional. Your coaching continues as normal without CoachNova. Some coaches introduce it gradually: starting with session notes only, then adding between-session support once the client is comfortable. There's no all-or-nothing requirement.

No. CoachNova joins your video call as a participant. Your client doesn't need to download, install, or set up anything. Between-session support is delivered through a simple interface that works on any device.

You decide what your client sees. You can share session summaries, reflection prompts, and between-session content. You review and approve everything first. Your client never sees raw AI output or anything you haven't chosen to share.

You choose. You can archive the client (stops billing, preserves data) and reactivate later. Or you can offer ongoing access to your coaching twin through the coaching extension model. Your client keeps the continuity you built together, you set the price, and you stay in the background as the human behind it. See extension options.

CoachNova is co-created with coaches, not built in isolation. We actively engage with ICF MCC assessors to ensure ethical alignment. We work with PhD researchers exploring AI in coaching. We attend coach community gatherings at Columbia University and are building relationships with global leadership at EMCC. Everything we build is shaped by the profession it serves.

Most AI coaching tools replace you with a chatbot. CoachNova keeps you in control. Your methodology. Your voice. Your approval on everything. Session data stored in the EU. GDPR-compliant. Built for independent coaches, not enterprises that own your client relationships.

Our advisory board includes an AI governance-certified legal professional, a former CEO of a Dutch media company who became a leadership coach, and a leading UX/UI and agentic AI designer who also made the transition into coaching. Every advisor brings both professional expertise and firsthand coaching experience. That combination shapes how we build: grounded in the profession, not just the technology.

No. CoachNova is entirely self-funded. We made that choice deliberately. Self-funding means every decision we make is guided by what's right for coaches and their clients, not by investor timelines or growth targets that don't align with our values. No pressure to monetise data. No pressure to cut corners on privacy. No pressure to scale faster than trust allows. We may explore investment in the future, but only on our terms and with value-aligned partners who share our commitment to the coaching profession.

Louise spent fifteen years leading digital transformation for large organisations, working with C-suite executives on programmes that only succeed when people genuinely shift. Nick built products for a decade before coaching and therapy changed how he sees what technology should do. Both of us were shaped by coaching. We watched AI move into personal development without the people who understand it most. CoachNova exists to change that.

In five years, we want every coach to be able to work with two to three times more people than they can today. Not by working more hours. By extending your presence through AI that carries your methodology, your voice, your approach into the moments between sessions and beyond the final one. Your clients get more continuity. Your practice reaches further. Your impact compounds.